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All systems operational

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Document360 Status Page

This is our public status report on our services. If there is an incident/downtime, we will update this page.

Monitors

Application Portal (portal.document360.io)

Uptime 13 days 18 hours 50 minutes 38 seconds

Operational

Aug 14, 2019
Uptime 100.000 % Aug 15, 2019
Uptime 100.000 % Aug 16, 2019
Uptime 100.000 % Aug 17, 2019
Uptime 100.000 % Aug 18, 2019
Uptime 100.000 % Aug 19, 2019
Uptime 100.000 % Aug 20, 2019
Uptime 100.000 %

Uptime over the past 7 days100 % uptime

Knowledge Base ( *.document360.io )

Uptime 5 days 3 hours 15 minutes 55 seconds

Operational

Aug 14, 2019
Uptime 98.589 % Aug 15, 2019
Uptime 100.000 % Aug 16, 2019
Uptime 100.000 % Aug 17, 2019
Uptime 100.000 % Aug 18, 2019
Uptime 100.000 % Aug 19, 2019
Uptime 100.000 % Aug 20, 2019
Uptime 100.000 %

Uptime over the past 7 days99.768 % uptime

User Authentication (secure.document360.io)

Uptime 185 days 20 hours 1 minute 25 seconds

Operational

Aug 14, 2019
Uptime 100.000 % Aug 15, 2019
Uptime 100.000 % Aug 16, 2019
Uptime 100.000 % Aug 17, 2019
Uptime 100.000 % Aug 18, 2019
Uptime 100.000 % Aug 19, 2019
Uptime 100.000 % Aug 20, 2019
Uptime 100.000 %

Uptime over the past 7 days100 % uptime

Incidents

Document360 API Outage

Resolved | Aug 13, 2019 | 20:10 GMT+01:00

The issue in Document360 APIs causing the disruption is identified and fixed.

+Show history

  • Identified | Aug 13, 2019 | 19:40 GMT+01:00

    [13th August 2019, 7.40] : We experienced a service disruption in Document360 portal (https://portal.document360.io), caused by higher response times from the APIs. The issue is identified and resolved.

Portal Downtime

Closed | Aug 02, 2019 | 18:00 GMT+01:00

2nd August 2019 | Document360 Portal was down during the release for more than an hour, caused by an unexpected technical issue in production environment. The release was rolled back and application is back to normal.

Login page issue

Closed | Nov 28, 2018 | 19:47 GMT+00:00

Auth0 has confirmed that the issue they were facing was resolved.

+Show history

  • Open | Nov 28, 2018 | 17:17 GMT+00:00

    We are facing issue with our login page due to an outage in our authentication service provider Auth0. We are following up with them to get the issue resolved at the earliest.

    Link to the incident. https://status.auth0.com/incidents/rjhcwj1d2r61

Down time in knowledge base due to change in license policy

Closed | Oct 03, 2018 | 11:30 GMT+01:00

Issue was identified and resolved immediately.

+Show history

  • Open | Oct 03, 2018 | 07:00 GMT+01:00

    Certain customers faced down time in knowledge base due to change in license policy.

Search Issue

Closed | Jun 27, 2018 | 15:15 GMT+01:00

Identified the root cause and the issue is resolved.

+Show history

  • Open | Jun 27, 2018 | 15:15 GMT+01:00

    We are currently experiencing some issue with our backend related to search, the team is currently working on it.