All systems operational

Knowledgebase down

Resolved | Feb 26, 2020 | 21:29 GMT+00:00

We are currently experiencing some outages in our Azure infrastructure. This is being investigated by our technical team . We will keep you posted on the progress here.

Knowledgebase site Down

Resolved | Jan 06, 2020 | 22:39 GMT+00:00

Resolved and root cause being investigated.

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• Open | Jan 06, 2020 | 21:00 GMT+00:00

  We are currently experiencing some outages in our Azure infrastructure. This is being investigated by our technical team . We will keep you posted on the progress here.

Authentication Issues in Portal

Resolved | Dec 19, 2019 | 19:58 GMT+00:00

Auth0 service outage is now resolved and Document360 Portal login function is back to normal.

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• Identified | Dec 19, 2019 | 19:33 GMT+00:00

  Our authentication partner Auth0 is experiencing some service outage, causing delayed response while logging in to Document360 Portal.
  
  

Service disruption in knowledge base

Closed | Nov 07, 2019 | 11:00 GMT+00:00

Outage in azure cloud is resolved now and all our dependent services are function as expected.

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• Closed | Nov 07, 2019 | 08:00 GMT+00:00

  We are facing some down time as our cloud provider Microsoft Azure is facing outage in their West Europe region.
  
  Link to Azure status page (select West Europe): https://status.azure.com/en-us/status

Public site down

Resolved | Oct 18, 2019 | 02:00 GMT+01:00

Hi there, we are aware of the problem affecting the public websites. We are working on it at the moment. Apologies for the inconvenience.

Document360 API Outage

Resolved | Aug 13, 2019 | 20:10 GMT+01:00

The issue in Document360 APIs causing the disruption is identified and fixed.

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• Identified | Aug 13, 2019 | 19:40 GMT+01:00

  [13th August 2019, 7.40] : We experienced a service disruption in Document360 portal (https://portal.document360.io), caused by higher response times from the APIs. The issue is identified and resolved.

Portal Downtime

Closed | Aug 02, 2019 | 18:00 GMT+01:00

2nd August 2019 | Document360 Portal was down during the release for more than an hour, caused by an unexpected technical issue in production environment. The release was rolled back and application is back to normal.

Login page issue

Closed | Nov 28, 2018 | 19:47 GMT+00:00

Auth0 has confirmed that the issue they were facing was resolved.

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• Open | Nov 28, 2018 | 17:17 GMT+00:00

  We are facing issue with our login page due to an outage in our authentication service provider Auth0. We are following up with them to get the issue resolved at the earliest.
  
  Link to the incident. https://status.auth0.com/incidents/rjhcwj1d2r61

Down time in knowledge base due to change in license policy

Closed | Oct 03, 2018 | 11:30 GMT+01:00

Issue was identified and resolved immediately.

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• Open | Oct 03, 2018 | 07:00 GMT+01:00

  Certain customers faced down time in knowledge base due to change in license policy.

Search Issue

Closed | Jun 27, 2018 | 15:15 GMT+01:00

Identified the root cause and the issue is resolved.

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• Open | Jun 27, 2018 | 15:15 GMT+01:00

  We are currently experiencing some issue with our backend related to search, the team is currently working on it.