All systems operational

Refreshed

Document360 Status Page

This is our public status report on our services. If there is an incident/downtime, we will update this page.

Monitors

Application Portal (portal.document360.io)

Uptime 77 days 12 hours 45 minutes 30 seconds

Operational

Oct 16, 2019
Uptime 100.000 %
Oct 17, 2019
Uptime 100.000 %
Oct 18, 2019
Uptime 100.000 %
Oct 19, 2019
Uptime 100.000 %
Oct 20, 2019
Uptime 100.000 %
Oct 21, 2019
Uptime 100.000 %
Oct 22, 2019
Uptime 100.000 %

Uptime over the past 7 days100 % uptime

Knowledge Base ( *.document360.io )

Uptime 4 days 16 hours 13 minutes 38 seconds

Operational

Oct 16, 2019
Uptime 100.000 %
Oct 17, 2019
Uptime 91.337 %
Oct 18, 2019
Uptime 88.530 %
Oct 19, 2019
Uptime 100.000 %
Oct 20, 2019
Uptime 100.000 %
Oct 21, 2019
Uptime 100.000 %
Oct 22, 2019
Uptime 100.000 %

Uptime over the past 7 days97.048 % uptime

User Authentication (secure.document360.io)

Uptime 249 days 13 hours 56 minutes 17 seconds

Operational

Oct 16, 2019
Uptime 100.000 %
Oct 17, 2019
Uptime 100.000 %
Oct 18, 2019
Uptime 100.000 %
Oct 19, 2019
Uptime 100.000 %
Oct 20, 2019
Uptime 100.000 %
Oct 21, 2019
Uptime 100.000 %
Oct 22, 2019
Uptime 100.000 %

Uptime over the past 7 days100 % uptime

Incidents

Public site down

Resolved | Oct 18, 2019 | 02:00 GMT+01:00

Hi there, we are aware of the problem affecting the public websites. We are working on it at the moment. Apologies for the inconvenience.

Document360 API Outage

Resolved | Aug 13, 2019 | 20:10 GMT+01:00

The issue in Document360 APIs causing the disruption is identified and fixed.

+Show history

  • Identified | Aug 13, 2019 | 19:40 GMT+01:00

    [13th August 2019, 7.40] : We experienced a service disruption in Document360 portal (https://portal.document360.io), caused by higher response times from the APIs. The issue is identified and resolved.

Portal Downtime

Closed | Aug 02, 2019 | 18:00 GMT+01:00

2nd August 2019 | Document360 Portal was down during the release for more than an hour, caused by an unexpected technical issue in production environment. The release was rolled back and application is back to normal.

Login page issue

Closed | Nov 28, 2018 | 19:47 GMT+00:00

Auth0 has confirmed that the issue they were facing was resolved.

+Show history

  • Open | Nov 28, 2018 | 17:17 GMT+00:00

    We are facing issue with our login page due to an outage in our authentication service provider Auth0. We are following up with them to get the issue resolved at the earliest.

    Link to the incident. https://status.auth0.com/incidents/rjhcwj1d2r61

Down time in knowledge base due to change in license policy

Closed | Oct 03, 2018 | 11:30 GMT+01:00

Issue was identified and resolved immediately.

+Show history

  • Open | Oct 03, 2018 | 07:00 GMT+01:00

    Certain customers faced down time in knowledge base due to change in license policy.

Search Issue

Closed | Jun 27, 2018 | 15:15 GMT+01:00

Identified the root cause and the issue is resolved.

+Show history

  • Open | Jun 27, 2018 | 15:15 GMT+01:00

    We are currently experiencing some issue with our backend related to search, the team is currently working on it.